Austin Clients

Getting Started

We're glad that you have decided to take the first step in seeking treatment.

Below are step-by-step instructions to get started…

1. Review our Psychologist's Professional Profiles and decide on a psychologist who you feel will best suit your personality and your needs.
2. Contact our office to schedule an appointment.
3. Download and complete all necessary client forms.
4. Arrive on time to your scheduled appointment. Remember to bring the completed client forms and your insurance card(s). (if applicable)

Appointments

Regular office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Therapy session hours vary depending on the therapist's schedule. After hours and weekend appointments are available upon request.

Cancellation policy

We require a 24-hour notice for all appointment cancellations. If you do not attend a scheduled appointment or cancel 24 hours prior to your appointment, be advised that you will be responsible for a cancellation fee not to exceed the charge of your regularly scheduled appointment.

Insurance

As a courtesy, we will file your insurance claim on your behalf. When scheduling your first appointment, an office administrator will obtain your insurance information for verification purposes. Once your insurance has been verified, an office administrator will contact you with the coverage details regarding your insurance plan.

In the event your insurance provider will not cover our fees, you will be responsible for payment. Co-payments and deductibles are due at the time services are rendered. Please be advised that new client insurance acceptance is subject to change without notice.

Confidentiality

We respect the privacy rights of all of our clients. Confidentiality is observed and protected at all times. For further information regarding your privacy rights, click here.

Forms

We know that your time is valuable. In an effort to make your visit to our office as convenient as possible, we recommend that you download and complete the proper forms prior to your visit.

The Inter-Session Interval

Click here to explore tools to be used between sessions. You may sample them on your own, or discuss with your therapist.